Frequently Asked Questions

Everything you need to know about shopping with Veronika Maine.

What is your return policy?

We offer returns on full-priced items within 15 days of delivery. Items must be in original condition, unworn, and with all tags attached. Sale items are eligible for store credit only.

How long does shipping take?

Standard shipping typically takes 3-5 business days within Australia. International shipping times vary by location, generally ranging from 7-14 business days.

Do you offer Click & Collect?

Yes, Click & Collect is available at select Veronika Maine boutiques. Simply choose the 'Collect in Store' option at checkout to see available locations.

How do I know which size to choose?

We provide a comprehensive size guide on each product page. Our garments are designed according to standard Australian sizing; if you are between sizes, we recommend sizing up for tailored pieces.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and interest-free payment options including Afterpay and Zip Pay.

Can I modify or cancel my order?

Once an order is placed, it is processed quickly to ensure fast delivery. Please contact our Customer Care team immediately, and we will do our best to assist before the order is dispatched.